Support Ticketing
Your member's voice reaches you — and stays organized
Members open a support ticket from their account — no more WhatsApp messages getting lost. Your team replies, hands off tickets between staff, and closes them on resolution. Every conversation stays on file, with alerts on new replies.
Everything you'll find inside
Tickets opened from the member portal
Assign tickets to a responsible staff member
States: open, in review, closed
Threaded conversation between staff and member
Alerts on new replies
Photo and file attachments
Categorize tickets (complaint, suggestion, tech)
Response-time and resolution-time reports
The impact you'll see in your business
No complaint lost, no suggestion forgotten.
Stronger member relationships.
Hold the team accountable on response time.
You might also like
← All featuresMember Management
Complete profiles, ID photos, emergency contacts, a QR code per member, instant search.
Memberships & Plans
Flexible plans, auto-renewal, freezes, session packs, status tracking per member.
Smart QR Attendance
Instant QR check-ins or manual lookup, a live "who's in" board, and daily reports.
Every feature on one simple plan
30 days free, no credit card. Every feature unlocked from day one.