Help Center

Sign up with your email, then enter your gym name and choose your country — it sets the currency you bill members in, the VAT rate and the invoice format automatically, and you can change it later in Settings. Next, add your members, define your plans and prices, and add your team. Your 30-day trial includes every feature, with no credit card.

Add members one by one from the Members screen; each gets a profile and a personal QR code automatically. Clean your current list first: one row per person, mobile numbers with the country code, and current start and end dates. Start with active members; the archive can wait. There is no data-import fee.

You choose your country when you create the gym account, and it sets the currency you bill members in and that country's standard VAT rate, so every invoice shows the tax without manual calculation. Later, in Settings, you can change the country, override the VAT rate or add your VAT number. 14 MENA currencies are supported. This is separate from your ArabGym subscription, which is billed in US Dollars.

Create a named account for each employee and give them a built-in role: owner, manager, front desk, coach or accountant. The role decides what they can see and do; there are no per-module overrides. Front desk, for example, cannot issue refunds or see revenue reports, and coaches cannot see members’ invoices, payments or credit balance. Payments, refunds and freezes are recorded in the audit log, and when someone leaves, you disable their account.

Every member gets a personal QR code automatically. At the entrance, open the scanner on any phone, tablet or computer with a camera and scan the code from the member's phone — no extra hardware needed. If the plan has expired, a balance is overdue or a session pack is used up, staff see an alert immediately. A member who forgot their phone can be found by name or mobile number.

The system sends an expiry reminder 3 days before a membership ends, a receipt as soon as a payment is recorded, a notice when a membership renews or expires, and reminders about overdue invoices. You can edit the message templates and check each message in the delivery log (queued, sent, delivered or failed). Reminders on WhatsApp need the gym’s own Meta-approved message templates (set up under Settings). Members can opt out at any time.

Freeze the member's subscription for the number of days needed — for travel or injury, for example. The frozen days are credited back, so the end date moves forward automatically. Set the freeze policy once on each plan so every employee applies the same rules.

Payments support full or partial refunds, and every refund is recorded in the audit trail with the employee who made it. Refunds are limited to the owner, manager and accountant roles. For when a refund is appropriate, see the guide to writing a cancellation and refund policy on our blog.

Every payment is recorded at the desk: cash, a card (Visa, Mastercard, Mada) on your own terminal, or a bank transfer. Each one produces a downloadable VAT-ready PDF invoice, and the member gets a payment receipt on WhatsApp.

ArabGym installs from the browser, with no app store. On Android or a computer, open the site in Chrome or Edge and choose "Install app" from the address bar or browser menu. On iPhone or iPad, open it in Safari, tap Share, then "Add to Home Screen". It then opens full-screen from its own icon and updates automatically.

Export your revenue and attendance reports to CSV at any time — not only when you leave — and filter the payments log by method, status and date. Export your reports before you cancel. After cancellation the account is closed and your data is kept for 90 days under the privacy policy, during which support can restore the account.

Your data is encrypted and stored on secure cloud servers, and each gym's data is fully isolated from every other. We never sell your data to third parties.

Use the contact form or email support@arabgym.pro — the team answers in Arabic and English. From inside the dashboard, an owner or manager can also open a support ticket and follow the team’s replies on it.